Terms of service

Last updated: June 2, 2026

OVERVIEW

Welcome to Girtatva. Throughout the site, the terms “we”, “us” and “our” refer to Girtatva. Girtatva operates this store and website, including all related information, content, features, tools, products, and services in order to provide you with a secure and curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide our products and Services to you.

By visiting our website, accessing our Services, or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including any policies referenced herein, including our Privacy Policy and Return & Refund Policy.

If you do not agree to these Terms, you should not access or use our Services.

SECTION 1 — ELIGIBILITY & ACCOUNT RESPONSIBILITY

By using our Services, you confirm that:

  • you are at least the age of majority in your jurisdiction,

  • the information you provide is accurate and complete,

  • and you are legally authorized to use the payment methods used for purchases.

You are responsible for maintaining the confidentiality of your account information and for all activity under your account.

SECTION 2 — PRODUCTS & PRODUCT INFORMATION

We strive to display product descriptions, packaging, colors, and images as accurately as possible. However, actual product appearance may slightly vary depending on device screens, lighting, and display settings.

As our products are natural and traditionally prepared, minor variations in texture, aroma, color, or consistency may occur naturally and shall not be considered defects.

We reserve the right to:

  • modify product information,

  • discontinue products,

  • limit quantities,

  • or refuse orders at our discretion.

SECTION 3 — ORDERS & ACCEPTANCE

Placing an order does not guarantee acceptance of the order.

Girtatva reserves the right to:

  • refuse or cancel any order,

  • limit quantities,

  • or reject orders suspected of fraud, resale, abuse, or unauthorized transactions.

Orders are considered accepted only after successful payment processing and order confirmation.

Once an order has been processed or shipped, cancellation requests may not be accepted.

SECTION 4 — PRICING & PAYMENTS

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

Customers agree to provide current, complete, and accurate billing and payment information for all purchases.

Applicable taxes, shipping fees, or additional charges may be applied during checkout where relevant.

SECTION 5 — SHIPPING & DELIVERY

Delivery timelines shown on the website are estimates only and are not guaranteed.

Girtatva is not responsible for delays caused by:

  • courier partners,

  • weather conditions,

  • regional restrictions,

  • customs clearance,

  • or events beyond our reasonable control.

Risk of loss and ownership of products passes to the customer upon delivery to the shipping carrier.

SECTION 6 — RETURNS, REFUNDS & REPLACEMENTS

All return, refund, replacement, and cancellation requests are governed by our Return & Refund Policy.

Due to the perishable nature of food products, returns may not be accepted except in approved cases involving:

  • damage,

  • leakage,

  • wrong item delivery,

  • or unusable product condition.

SECTION 7 — INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • logos,

  • product names,

  • images,

  • graphics,

  • text,

  • videos,

  • branding,

  • and website design,

is the property of Girtatva or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially use any content without prior written permission.

SECTION 8 — THIRD-PARTY SERVICES & LINKS

Our Services may contain links to third-party websites, payment providers, or external services.

We are not responsible for:

  • third-party content,

  • privacy practices,

  • policies,

  • or services.

Use of third-party services is at your own risk.

SECTION 9 — SHOPIFY PLATFORM

Our store is hosted on Shopify. While Shopify powers the technology behind the store, all purchases, customer interactions, and transactions are conducted directly with Girtatva.

Shopify is not responsible for:

  • products,

  • shipping,

  • refunds,

  • or customer claims related to purchases made from Girtatva.

SECTION 10 — PRIVACY

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

By using our Services, you consent to the practices described in our Privacy Policy.

SECTION 11 — USER FEEDBACK & REVIEWS

If you submit reviews, feedback, testimonials, suggestions, or other content, you grant Girtatva the right to use, publish, reproduce, and display such content for marketing, operational, or promotional purposes.

We reserve the right to remove content that is unlawful, abusive, misleading, offensive, or violates these Terms.

SECTION 12 — PROHIBITED USES

You agree not to use the Services:

  • for unlawful purposes,

  • to violate regulations or laws,

  • to distribute malware or harmful code,

  • to interfere with website security,

  • to scrape or misuse website data,

  • or to engage in fraudulent, abusive, or misleading activity.

We reserve the right to suspend or terminate access for violations of these Terms.

SECTION 13 — DISCLAIMER OF WARRANTIES

Our Services and products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

We do not guarantee:

  • uninterrupted access,

  • error-free operation,

  • or that the Services will always be secure or available.

To the fullest extent permitted by law, Girtatva disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

SECTION 14 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, Girtatva and its affiliates, employees, partners, or service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • use of the Services,

  • product purchases,

  • delivery delays,

  • website interruptions,

  • or reliance on website information.

SECTION 15 — GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the jurisdiction of the courts located in Gujarat, India.

SECTION 16 — CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

SECTION 17 — CONTACT INFORMATION

For questions regarding these Terms of Service, please contact:

Email: support@girtatva.com
Phone: +91 97121 66151

Bharwad Dairy LLP
Survey No. 60, Ahmedabad Indore Highway
At Rozva, Gujarat 388235
India